Track your Hytchers Shipment

By using this page, you can check the status of your shipment within our network. Our system will provide you a detailed real time tracking of your parcel. If you have any question, please consult the FAQ or contact us.

Frequently Asked Questions

Where is my parcel ?

In order to stay informed about your shipment, both the sender and the recipient can track their shipment through Track & Trace. When a parcel is shipped, a link is automatically send the both parties by email.

How to recognize the reference ?

The reference of the parcel is a 36 characters code containing both lettres and numbers.

Where can I find the parcel reference ?

The reference is mentionned in the automatic email you receive when the parcel is shipped. You can also find it on the label of the packages, beneath the QR code.

Why has my parcel still not been delivered ?

Hytchers will always try to deliver parcels to recipients as soon as possible. The delivery time is varying as it is dependent on the availability of our community. In the worst case, you will receive your parcel within 4 business days! If this is not the case, you can always track your shipment on this website or contact our support team.

When can I pick up my parcel at a pick-up point? What are the opening times ?

You can find the opening times of our Hytchers points online at

Who can collect my parcel from the pick-up point ?

Anyone can collect your parcel from your pick-up point by showing your confirmation email with the secret QR code.

How to collect a parcel ?

Please tell the Hytchers point attendant that you would like to retrieve your parcel as a receiver, and show him the secret QR code you received by email.